FinelyFurnished.com Shipping Policy’s

All Orders:

All Orders are processed with an estimated shipping cost. Additional charges may apply due to varying conditions such as, but not limited to: Whether, location, weight, stairs, elevators etc.

Standard Orders:

Standard Orders will ship via UPS Ground our USPS. In stock items will ship within 7 business days. Custom ordered items may take 2-8 weeks to produce and deliver. Finely Furnished.com does not take responsibility for manufacturer shipment delays and does not offer any discounts in the event that your shipment is delayed.

Larger/Oversized Orders:

Some larger items are oversized and require special shipping. These items ship via motor freight carrier and will be unloaded by the driver. This does not include inside delivery or set up. Inside delivery is often very expensive due to higher carrier insurance reasons. If inside delivery is mandatory for your needs, we will work with any carrier that you specify. Please note that you will be responsible for any additional costs associated with extra services.

                                Extra Freight Charges for Common Carriers (app.)

                                Residence:                           $62.00

                                Lift Gate:                                $100.00

                    Inside Delivery:    Consult Shipper for pricing

Can I get White Glove Inside Delivery?

Yes, White Glove service is available. If you would like to have your furniture delivered via White Glove service, select the “White Glove” option in the drop down menu at check out. Choosing the white glove service will result in additional charges according to your delivery address and needs.

White Glove service includes:

- Stress free delivery provided by professional furniture delivery experts

- Monday through Friday, 8 am to 5 pm in most areas

- Inside placement in room of your choice. Stairs and additional service may require additional charges.

What am I responsible for once the shipment arrives?

When your merchandise arrives, whether by UPS, USPS, or Freight Carrier, you must immediately inspect it for damages. It is your responsibility to determine whether the products were delivered in good condition or not. You must sign for the correct number of pieces that you have accepted. By signing the delivery receipt you are accepting that the merchandise was delivered to you in good condition and waive your right to a return/refund based on delivery damages. If you are unable to inspect your merchandise at the time of delivery you must make a note on the receipt stating “subject to inspection” before the shipper leaves your premises in order to qualify for any potential damage freight claim.

What do I do if my merchandise has arrived Damaged?

If you discover that your merchandise arrives damaged while the shipper is still at your premises please REFUSE the damaged items. If an item arrives damaged and is accepted Finely Furnished.com will not be held responsible. We make a great effort to assure that all items are packaged properly, and leave our warehouse in top condition.  To refuse an item, please clearly mark on the freight bill the number of items you have refused along with a reason why (i.e. Refused due to damages upon receiving). Once refused, please notify us at 1-800-372-7338 immediately. We recommend taking a photo of any damaged items as some manufacturers may request a photo of damaged pieces prior to sending a replacement. Any claims must be made within 48 hours of delivery after that Finely Furnished.com and delivery service are not responsible. Please note that replacement items may take as long as the original item to arrive, depending on product availability. If you decide to keep a damaged item to repair rather then replace Finely Furnished.com does not reimburse you for time spent or material used to make the repair. Replacement items are shipped at no expense to you.